Returns
Changed your mind? You have 14 days.
We would rather you had the right thing than the wrong thing sitting in a drawer. If a FYNDR is not working out, email us within 14 days of delivery and we will sort it out.
01
The return window
You have 14 days from the date your order is delivered to request a return. Requests made after 14 days fall outside this policy, though a faulty product is a separate matter entirely. See Faulty items below.
02
How to start a return
01
Email us
Send an email to hello@fyndr.online within 14 days of your order being delivered. Include your order number and tell us what the problem is. A sentence is plenty.
02
We come back to you
We confirm whether the return is approved and send you the return address and instructions. Please wait for that confirmation before sending anything back, so your parcel does not go astray.
03
Send it back
Pack the item and all its packaging securely inside an outer box or bag. Use a tracked courier and keep the tracking number until the return is settled.
04
We inspect and refund
Once the return arrives we check it against the conditions below. If everything is in order the refund is processed to your original payment method.
Send returns requests to
hello@fyndr.onlineInclude your order number and a short description of the problem.
03
What condition it needs to be in
Because these are small electronics, we can only resell a returned unit if it comes back exactly as it left us. For a change-of-mind return we need all of the following:
- The item must be in perfect, unused condition, with no scratches, marks or wear.
- The original packaging must come back with it, undamaged and complete.
- Everything that came in the box must be included, accessories and inserts as well.
- Proof of purchase. Your order number is enough.
Returns that arrive damaged, incomplete, visibly used, or without their packaging may be declined or refunded in part. We will always tell you what we found and why before making that call.
04
Refunds
- Approved refunds go back to the original payment method. We cannot refund to a different card or account.
- Refunds are processed once the returned item has arrived and been checked, not when it is posted.
- The amount refunded is what you paid for the item. Delivery already paid on the original order is not refunded on a change-of-mind return.
- Return postage on a change-of-mind return is yours to arrange and pay for. If the item is faulty or we sent the wrong thing, we cover it.
05
Exchanges
Want the other product instead, a Tag rather than a Card, or the reverse? Email us and say so. The simplest route is usually a return plus a fresh order, so you are not waiting on our warehouse before your replacement ships.
06
Faulty or damaged items
This is not a change-of-mind return and the 14 days window does not apply. Every FYNDR carries a 1 year warranty against manufacturing defects from the date of delivery, and your rights under the Consumer Protection Act 68 of 2008 run alongside it. If a unit arrives damaged, stops working, or was never right in the first place, email us with your order number and we will arrange a repair, replacement or refund. We will not turn a faulty item away because the packaging has been opened.
All FYNDR products are sold, supported and warrantied directly by FYNDR, regardless of the markings on the physical unit.
07
Your rights under SA law
This policy is what FYNDR offers voluntarily. It sits on top of your statutory rights and does not replace or limit them. As an online shopper in South Africa you also have a cooling-off right under the Electronic Communications and Transactions Act, and the Consumer Protection Act entitles you to goods that are of good quality, in good working order and free of defects. Where this policy and the law differ, the law wins.